Simplified English
GENERAL TERMS OF SERVICE
Effective Date: September 21, 2026 Last Updated: September 21, 2026 Platform: OutThere Website: outabout.id Operator: CV Holirain Business Address: Makassar, South Sulawesi, Indonesia
1. Acceptance of These Terms
These General Terms of Service (“General Terms”) control access to and use of the OutThere platform (“Platform”).
The Platform lets users discover, arrange, book and manage English lessons and related activities involving Learners, Animators, Helpers, Assistants and venues.
By registering, submitting a form, maintaining a role, making or accepting a booking, or participating in a Platform activity, you agree to:
- these General Terms;
- the Role-Specific Terms for your role;
- the Booking and Cancellation Rules for your booking; and
- the Privacy Policy and other policies included in these Terms.
If you do not agree, do not use the Platform.
2. Indonesian Law
The Platform operates in Indonesia and follows Indonesian laws and regulations.
These Terms follow mandatory Indonesian laws, including those about electronic transactions, consumer protection, personal data, taxation, contracts and other regulations.
Nothing removes or restricts a legal right that cannot be lawfully excluded or restricted.
3. Platform Role
The Platform connects users and venues through technology and booking services.
Depending on the service, the Platform may handle:
- lesson bookings;
- venue bookings;
- calendar management;
- communications;
- VOIP calls;
- payments;
- cancellations and refunds;
- reviews and feedback;
- participant coordination.
The Platform does not own venues and is not an employer of Animators, Helpers, Assistants or venue staff.
The legal relationship from a booking depends on the services and booking details.
4. User Roles
The Platform has these registered roles:
Animator — delivers the English lesson.
Learner — attends or books an English lesson.
Helper — participates in student-led activities, including VOIP speaking activities.
Owner — manages a participating venue and its bookable spaces.
Assistant — helps an Animator during a lesson.
A user can hold more than one role where allowed.
Each role has separate Role-Specific Terms.
5. Registration and Accurate Information
Users must provide accurate, complete and current information.
Users must not:
- register under another person’s identity;
- provide false information;
- falsely claim qualifications or authority;
- hide necessary information for safe participation.
The Platform may ask for extra information to verify identity, role, authority, safety, payment, venue details or compliance with law.
6. Calendar and Availability System
The Platform shows availability for:
- Animators;
- Learners;
- Helpers;
- Assistants;
- venues;
- venue spaces.
Availability information is part of the booking system.
Users who control availability must keep it accurate and current.
6.1 Accepted Availability
When a user marks a period as available, the Platform may allow another user to book it.
Users must not mark themselves or their resources as available if they cannot honour the booking.
6.2 Confirmed Bookings
Once a booking is confirmed, participants and resources must stay available unless the booking is properly cancelled or changed.
6.3 Conflicting Commitments
Users must not accept another commitment that conflicts with a confirmed booking.
For venue Owners, this includes independently booking a room to another customer.
For Animators, Helpers and Assistants, this includes accepting another commitment that prevents attending the confirmed lesson.
6.4 Availability Changes
If circumstances change, users must update their calendar promptly.
If a previously available period becomes unavailable, users should:
- update the calendar;
- avoid accepting further bookings;
- notify the Platform if an existing booking is affected.
7. Bookings
A booking may include:
- Learner or Learners;
- Animator;
- Helper;
- Assistant;
- venue;
- venue space;
- date;
- start time;
- end time;
- duration;
- price;
- applicable fees;
- booking conditions.
A booking becomes binding according to the Platform’s confirmation status.
Users must check booking details promptly after confirmation.
8. Time and Location
Bookings use the applicable local date and time for the relevant venue.
Unless stated otherwise, physical venue bookings use the local time in Indonesia.
Users are responsible for checking the date, time and location in the booking.
9. Cancellation and Changes
Bookings may have specific cancellation periods and charges.
The applicable cancellation rules will be displayed or included in the booking process.
If a participant or venue cannot fulfil a booking, the Platform may:
- arrange a replacement;
- propose another time;
- propose another venue;
- cancel the booking;
- provide a refund or credit where applicable.
The Platform does not guarantee a replacement will be available.
10. No-Shows and Late Arrival
Users are expected to attend at the booked time.
A no-show or late arrival may result in loss of part or all of the booked lesson time and may be subject to the applicable cancellation policy.
Repeated no-shows may result in restrictions on future bookings.
11. Venue Access
Physical lessons take place at participating venues.
Participants must follow reasonable venue rules concerning:
- entry;
- security;
- opening hours;
- occupancy;
- food and beverages;
- smoking;
- noise;
- property;
- safety.
A venue may refuse access where there is a legitimate safety, security, capacity or conduct reason.
12. Venue Spaces and Capacity
A venue Owner is responsible for accurately specifying the spaces offered through the Platform and their maximum permitted capacity.
Users must not deliberately exceed the stated capacity.
The Platform may prevent or cancel a booking where the number of participants exceeds the available capacity.
13. Food and Beverage
Food and beverages provided by a venue are separate from the lesson unless expressly included in the booking.
Any advertised venue discount is subject to the conditions specified by the venue.
The Platform does not guarantee the availability or suitability of food or beverages supplied by an independent venue.
14. Payments
Where the Platform processes payments, the amount payable and applicable fees will be displayed before confirmation where reasonably practicable.
Payments may be processed by a third-party payment provider.
Users must not attempt to circumvent Platform payment mechanisms for the purpose of avoiding legitimate Platform fees.
Any applicable Indonesian tax obligations remain the responsibility of the person or entity legally responsible for the relevant transaction.
15. Consumer Protection
The Platform will provide material information concerning Platform services and bookings as required by applicable Indonesian law.
Nothing in these Terms is intended to exclude statutory consumer rights.
Where the Platform itself supplies a service to a consumer, applicable consumer protection obligations will be observed.
Where a service is supplied by an independent Animator or venue, the responsibilities of that supplier remain relevant to the particular transaction.
16. Personal Data
Personal data will be processed in accordance with the Platform’s Privacy Policy and applicable Indonesian personal-data protection law, including UU No. 27 Tahun 2022 concerning Personal Data Protection.
The Platform may process information reasonably necessary to:
- create and manage accounts;
- manage roles;
- maintain calendars;
- make and administer bookings;
- communicate with participants;
- process payments;
- provide customer support;
- maintain security;
- prevent fraud and abuse;
- comply with legal obligations.
Users must not obtain, copy or use another participant’s personal information for purposes unrelated to legitimate Platform activities.
17. Electronic Communications and VOIP
The Platform may use email, messaging, VOIP and other electronic communications to operate the service.
Users must use these systems lawfully and responsibly.
Users must not use Platform communications to:
- harass;
- threaten;
- defraud;
- impersonate;
- solicit unlawfully;
- distribute harmful material;
- obtain unauthorised access to another person’s information.
18. Recording and Publication
Users must not record, reproduce, publish or distribute another person’s lesson, VOIP conversation, image, voice or personal information without appropriate permission and any consent required by law.
The Platform may establish separate rules concerning recordings made for training, quality assurance, security or other legitimate purposes.
19. Safeguarding
The Platform may introduce additional requirements where lessons involve children or other persons requiring additional protection.
Users must comply with all applicable safeguarding requirements.
Any suspected abuse, exploitation, harassment or serious safety issue should be reported promptly to the Platform and, where appropriate, the relevant authorities.
20. Prohibited Conduct
Users must not use the Platform for:
- unlawful activity;
- fraud;
- harassment;
- discrimination;
- sexual exploitation;
- abuse;
- trafficking;
- money laundering;
- unauthorised commercial solicitation;
- deliberate disruption of the Platform;
- unauthorised access to systems;
- false reviews;
- manipulation of bookings or calendars.
21. Intellectual Property
The Platform’s software, design, trademarks, content and other intellectual property belong to the Platform operator or its licensors.
Users retain ownership of material they independently create but grant the Platform any limited rights reasonably necessary to operate the service.
22. Reviews
Reviews must be based on genuine experience.
Users must not:
- submit fake reviews;
- pay or offer benefits for misleading reviews;
- threaten another user over a review;
- deliberately manipulate ratings.
23. Suspension
The Platform may suspend or restrict an account where reasonably necessary to:
- protect users;
- protect venues;
- investigate suspected fraud or abuse;
- prevent misuse;
- enforce these Terms;
- comply with legal requirements.
Where reasonably practicable, the affected user will be informed of the reason.
24. Termination
A user may close their account subject to outstanding bookings, payment obligations and legal or record-retention requirements.
The Platform may terminate an account for serious or repeated violations of these Terms.
Termination does not automatically cancel obligations that arose before termination.
25. Complaints and Disputes
Users should first submit complaints through the Platform’s designated support mechanism.
The Platform will make reasonable efforts to resolve complaints fairly and promptly.
Where a dispute cannot be resolved informally, it will be handled according to applicable Indonesian law and the dispute-resolution procedure specified by the Platform.
26. Governing Law
These Terms are governed by the laws of the Republic of Indonesia.
Any mandatory rights or protections provided by Indonesian law remain applicable notwithstanding any other provision of these Terms.
27. Changes
The Platform may update these Terms.
Material changes will be communicated through the Platform or other appropriate means.
Where required, users may be required to accept the updated Terms before continuing to use particular services.
28. Severability
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Entire Agreement
These General Terms, the applicable Role-Specific Terms, the applicable booking conditions and the Privacy Policy form the agreement governing the user’s use of the Platform, subject to mandatory applicable law.
30. Acceptance
By registering or using the Platform, the user confirms that they have read, understood and agreed to these General Terms of Service.
English
GENERAL TERMS OF SERVICE
Effective Date: September 21, 2026 Last Updated: September 21, 2026 Platform: OutThere Website: outabout.id Operator: CV Holirain Business Address: Makassar, South Sulawesi, Indonesia
1. Acceptance of These Terms
These General Terms of Service (“General Terms”) govern access to and use of the OutThere platform (“Platform”).
The Platform provides services for discovering, arranging, booking and managing English-language lessons and related activities involving Learners, Animators, Helpers, Assistants and participating venues.
By registering an account, submitting a registration form, maintaining a role on the Platform, making or accepting a booking, or participating in a Platform activity, you agree to:
- these General Terms;
- the Role-Specific Terms applicable to your role;
- the Booking and Cancellation Rules applicable to the relevant booking; and
- the Privacy Policy and other policies expressly incorporated into these Terms.
If you do not agree, you must not use the Platform.
2. Indonesian Law
The Platform operates in Indonesia and these Terms are intended to comply with applicable laws and regulations of the Republic of Indonesia.
These Terms shall be interpreted subject to mandatory provisions of Indonesian law, including applicable laws concerning electronic transactions, electronic commerce, consumer protection, personal data protection, taxation, communications, contracts and other applicable regulations.
Nothing in these Terms is intended to remove or restrict a legal right that cannot lawfully be excluded or restricted.
3. Platform Role
The Platform is a technology and booking service connecting participants and participating venues.
Depending upon the particular service, the Platform may facilitate:
- lesson bookings;
- venue bookings;
- calendar and availability management;
- communications;
- VOIP communications;
- payment processing;
- cancellations and refunds;
- reviews and feedback;
- coordination between participants.
Unless expressly stated otherwise, the Platform does not own participating cafes, hotels or other venues and does not automatically become the employer of an Animator, Helper, Assistant or venue employee merely because that person uses the Platform.
The legal and commercial relationship created by a particular booking will depend on the services involved and the information presented during the booking process.
4. User Roles
The Platform supports the following registered roles:
Animator — the person responsible for delivering the English lesson.
Learner — the person attending or booking an English lesson.
Helper — a person participating in a student-led activity, including speaking activities conducted using VOIP.
Owner — the person authorised to provide and manage a participating venue and its bookable spaces.
Assistant — a person assisting an Animator during a lesson.
A person may hold more than one role where permitted by the Platform.
Each role is subject to separate Role-Specific Terms.
5. Registration and Accurate Information
Users must provide accurate, complete and current information.
A user must not:
- register under another person’s identity;
- provide materially false information;
- falsely claim qualifications or authority;
- deliberately conceal information necessary for safe or lawful participation.
The Platform may request additional information where reasonably necessary to verify identity, role, authority, safety, payment, venue information or compliance with applicable law.
6. Calendar and Availability System
The Platform may maintain calendars showing the availability of:
- Animators;
- Learners;
- Helpers;
- Assistants;
- venues;
- individual venue spaces.
Availability information entered into the Platform is an important part of the booking system.
A user who controls availability must keep that information accurate and current.
6.1 Accepted Availability
Where a user marks a period as available, the Platform may permit another user to book that period.
Users must therefore not deliberately mark themselves or their resources as available when they know that they cannot honour a resulting booking.
6.2 Confirmed Bookings
Once a booking has been confirmed, the relevant participants and resources are expected to remain available for that booking unless the booking is properly cancelled or changed under the applicable rules.
6.3 Conflicting Commitments
A user must not accept another commitment that knowingly conflicts with a confirmed Platform booking.
For venue Owners, this includes independently allocating a booked room or space to another customer.
For Animators, Helpers and Assistants, this includes accepting another commitment that prevents attendance at the confirmed lesson.
6.4 Availability Changes
Where circumstances change, the user must update their calendar promptly.
If a previously available period becomes unavailable, the user should:
- update the calendar;
- avoid accepting further bookings;
- notify the Platform where an existing booking is affected.
7. Bookings
A booking may identify:
- Learner or Learners;
- Animator;
- Helper;
- Assistant;
- venue;
- venue space;
- date;
- start time;
- end time;
- duration;
- price;
- applicable fees;
- booking conditions.
A booking becomes binding according to the confirmation status displayed by the Platform.
Users must check booking details promptly after confirmation.
8. Time and Location
Bookings are displayed using the applicable local date and time for the relevant venue.
Unless the Platform states otherwise, physical venue bookings use the local time of the venue in Indonesia.
Users are responsible for checking the date, time and location displayed in the booking.
9. Cancellation and Changes
Bookings may be subject to specific cancellation periods and charges.
The applicable cancellation rules will be displayed or incorporated into the booking process.
Where a participant or venue cannot fulfil a booking, the Platform may:
- arrange a replacement;
- propose another time;
- propose another venue;
- cancel the booking;
- provide a refund or credit where applicable.
The Platform does not guarantee that a replacement will be available.
10. No-Shows and Late Arrival
Users are expected to attend at the booked time.
A no-show or late arrival may result in loss of part or all of the booked lesson time and may be subject to the applicable cancellation policy.
Repeated no-shows may result in restrictions on future bookings.
11. Venue Access
Physical lessons take place at participating venues.
Participants must comply with reasonable venue rules concerning:
- entry;
- security;
- opening hours;
- occupancy;
- food and beverages;
- smoking;
- noise;
- property;
- safety.
A venue may refuse access where there is a legitimate safety, security, capacity or conduct reason.
12. Venue Spaces and Capacity
A venue Owner is responsible for accurately specifying the spaces offered through the Platform and their maximum permitted capacity.
Users must not deliberately exceed the stated capacity.
The Platform may prevent or cancel a booking where the number of participants exceeds the available capacity.
13. Food and Beverage
Food and beverages provided by a venue are separate from the lesson unless expressly included in the booking.
Any advertised venue discount is subject to the conditions specified by the venue.
The Platform does not guarantee the availability or suitability of food or beverages supplied by an independent venue.
14. Payments
Where the Platform processes payments, the amount payable and applicable fees will be displayed before confirmation where reasonably practicable.
Payments may be processed by a third-party payment provider.
Users must not attempt to circumvent Platform payment mechanisms for the purpose of avoiding legitimate Platform fees.
Any applicable Indonesian tax obligations remain the responsibility of the person or entity legally responsible for the relevant transaction.
15. Consumer Protection
The Platform will provide material information concerning Platform services and bookings as required by applicable Indonesian law.
Nothing in these Terms is intended to exclude statutory consumer rights.
Where the Platform itself supplies a service to a consumer, applicable consumer protection obligations will be observed.
Where a service is supplied by an independent Animator or venue, the responsibilities of that supplier remain relevant to the particular transaction.
16. Personal Data
Personal data will be processed in accordance with the Platform’s Privacy Policy and applicable Indonesian personal-data protection law, including UU No. 27 Tahun 2022 concerning Personal Data Protection.
The Platform may process information reasonably necessary to:
- create and manage accounts;
- manage roles;
- maintain calendars;
- make and administer bookings;
- communicate with participants;
- process payments;
- provide customer support;
- maintain security;
- prevent fraud and abuse;
- comply with legal obligations.
Users must not obtain, copy or use another participant’s personal information for purposes unrelated to legitimate Platform activities.
17. Electronic Communications and VOIP
The Platform may use email, messaging, VOIP and other electronic communications to operate the service.
Users must use these systems lawfully and responsibly.
Users must not use Platform communications to:
- harass;
- threaten;
- defraud;
- impersonate;
- solicit unlawfully;
- distribute harmful material;
- obtain unauthorised access to another person’s information.
18. Recording and Publication
Users must not record, reproduce, publish or distribute another person’s lesson, VOIP conversation, image, voice or personal information without appropriate permission and any consent required by law.
The Platform may establish separate rules concerning recordings made for training, quality assurance, security or other legitimate purposes.
19. Safeguarding
The Platform may introduce additional requirements where lessons involve children or other persons requiring additional protection.
Users must comply with all applicable safeguarding requirements.
Any suspected abuse, exploitation, harassment or serious safety issue should be reported promptly to the Platform and, where appropriate, the relevant authorities.
20. Prohibited Conduct
Users must not use the Platform for:
- unlawful activity;
- fraud;
- harassment;
- discrimination;
- sexual exploitation;
- abuse;
- trafficking;
- money laundering;
- unauthorised commercial solicitation;
- deliberate disruption of the Platform;
- unauthorised access to systems;
- false reviews;
- manipulation of bookings or calendars.
21. Intellectual Property
The Platform’s software, design, trademarks, content and other intellectual property belong to the Platform operator or its licensors.
Users retain ownership of material they independently create but grant the Platform any limited rights reasonably necessary to operate the service.
22. Reviews
Reviews must be based on genuine experience.
Users must not:
- submit fake reviews;
- pay or offer benefits for misleading reviews;
- threaten another user over a review;
- deliberately manipulate ratings.
23. Suspension
The Platform may suspend or restrict an account where reasonably necessary to:
- protect users;
- protect venues;
- investigate suspected fraud or abuse;
- prevent misuse;
- enforce these Terms;
- comply with legal requirements.
Where reasonably practicable, the affected user will be informed of the reason.
24. Termination
A user may close their account subject to outstanding bookings, payment obligations and legal or record-retention requirements.
The Platform may terminate an account for serious or repeated violations of these Terms.
Termination does not automatically cancel obligations that arose before termination.
25. Complaints and Disputes
Users should first submit complaints through the Platform’s designated support mechanism.
The Platform will make reasonable efforts to resolve complaints fairly and promptly.
Where a dispute cannot be resolved informally, it will be handled according to applicable Indonesian law and the dispute-resolution procedure specified by the Platform.
26. Governing Law
These Terms are governed by the laws of the Republic of Indonesia.
Any mandatory rights or protections provided by Indonesian law remain applicable notwithstanding any other provision of these Terms.
27. Changes
The Platform may update these Terms.
Material changes will be communicated through the Platform or other appropriate means.
Where required, users may be required to accept the updated Terms before continuing to use particular services.
28. Severability
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. Entire Agreement
These General Terms, the applicable Role-Specific Terms, the applicable booking conditions and the Privacy Policy form the agreement governing the user’s use of the Platform, subject to mandatory applicable law.
30. Acceptance
By registering or using the Platform, the user confirms that they have read, understood and agreed to these General Terms of Service.
Indonesian
SYARAT-SYARAT UMUM
Tanggal Berlaku: September 21, 2026 Terakhir Diperbarui: September 21, 2026 Platform: OutThere Website: outabout.id Operator: CV Holirain Alamat Bisnis: Makassar, South Sulawesi, Indonesia
1. Penerimaan Syarat-Syarat Ini
Syarat-Syarat Umum ini (“Syarat-Syarat Umum”) mengatur akses dan penggunaan platform OutThere (“Platform”).
Platform menyediakan layanan untuk menemukan, mengatur, memesan, dan mengelola kelas bahasa Inggris dan aktivitas terkait melibatkan Pembelajar, Animator, Bantuan, Asisten, dan tempat partisipasi.
Dengan mendaftar akun, mengirim formulir pendaftaran, mempertahankan peran di Platform, membuat atau menerima pesanan, atau berpartisipasi dalam aktivitas Platform, Anda setuju untuk:
- Syarat-Syarat Umum ini;
- Syarat-Syarat Khusus Peran yang berlaku untuk peran Anda;
- Aturan Pemesanan dan Pembatalan yang berlaku untuk pesanan relevan; dan
- Kebijakan Privasi dan kebijakan lain yang secara eksplisit diintegrasikan ke dalam Syarat-Syarat ini.
Jika Anda tidak setuju, Anda tidak boleh menggunakan Platform.
2. Hukum Indonesia
Platform beroperasi di Indonesia dan Syarat-Syarat ini dirancang untuk mematuhi hukum dan peraturan yang berlaku di Republik Indonesia.
Syarat-Syarat ini akan ditafsirkan berdasarkan ketentuan wajib hukum Indonesia, termasuk hukum yang berlaku mengenai transaksi elektronik, perdagangan elektronik, perlindungan konsumen, perlindungan data pribadi, pajak, komunikasi, kontrak, dan peraturan lain yang berlaku.
Tidak ada bagian dalam Syarat-Syarat ini yang dimaksudkan untuk menghilangkan atau membatasi hak hukum yang tidak dapat secara hukum dikecualikan atau dibatasi.
3. Peran Platform
Platform adalah layanan teknologi dan pemesanan yang menghubungkan peserta dan tempat partisipasi.
Terlepas dari layanan spesifik, Platform mungkin memfasilitasi:
- pemesanan kelas;
- pemesanan tempat;
- manajemen kalender dan ketersediaan;
- komunikasi;
- komunikasi VOIP;
- pemrosesan pembayaran;
- pembatalan dan pengembalian dana;
- ulasan dan umpan balik;
- koordinasi antar peserta.
Kecuali dinyatakan secara eksplisit lainnya, Platform tidak memiliki kafe, hotel, atau tempat partisipasi lainnya dan tidak secara otomatis menjadi majikan Animator, Bantuan, Asisten, atau karyawan tempat partisipasi hanya karena orang tersebut menggunakan Platform.
Hubungan hukum dan komersial yang diciptakan oleh pesanan spesifik akan bergantung pada layanan yang terlibat dan informasi yang disajikan selama proses pemesanan.
4. Peran Pengguna
Platform mendukung peran terdaftar berikut:
Animator — orang yang bertanggung jawab untuk menyampaikan kelas bahasa Inggris.
Pembelajar — orang yang menghadiri atau memesan kelas bahasa Inggris.
Bantuan — orang yang berpartisipasi dalam aktivitas dipimpin siswa, termasuk aktivitas berbicara yang menggunakan VOIP.
Pemilik — orang yang diotorisasi untuk menyediakan dan mengelola tempat partisipasi dan ruang yang dapat dipesan.
Asisten — orang yang membantu Animator selama kelas.
Seorang orang mungkin menjabat lebih dari satu peran di mana diizinkan oleh Platform.
Setiap peran tunduk pada Syarat-Syarat Khusus Peran yang berlaku.
5. Pendaftaran dan Informasi Akurat
Pengguna harus memberikan informasi yang akurat, lengkap, dan terkini.
Seorang pengguna tidak boleh:
- mendaftar di bawah identitas orang lain;
- memberikan informasi yang secara material palsu;
- mengklaim kualifikasi atau otoritas palsu;
- sengaja menyembunyikan informasi yang diperlukan untuk partisipasi yang aman atau sah.
Platform mungkin meminta informasi tambahan di mana diperlukan untuk memverifikasi identitas, peran, otoritas, keamanan, pembayaran, informasi tempat partisipasi, atau kepatuhan terhadap hukum yang berlaku.
6. Sistem Kalender dan Ketersediaan
Platform mungkin mempertahankan kalender menunjukkan ketersediaan:
- Animator;
- Pembelajar;
- Bantuan;
- Asisten;
- tempat partisipasi;
- ruang tempat partisipasi individu.
Informasi ketersediaan yang dimasukkan ke Platform adalah bagian penting dari sistem pemesanan.
Seorang pengguna yang mengontrol ketersediaan harus menjaga informasi tersebut akurat dan terkini.
6.1 Ketersediaan Terima
Di mana seorang pengguna menandai periode sebagai tersedia, Platform mungkin memungkinkan pengguna lain untuk memesan periode tersebut.
Pengguna harus tidak sengaja menandai diri mereka atau sumber daya mereka sebagai tersedia ketika mereka tahu bahwa mereka tidak dapat memenuhi pesanan yang mengikuti.
6.2 Pesanan Terkonfirmasi
Setelah pesanan dikonfirmasi, peserta dan sumber daya relevan diharapkan tetap tersedia untuk pesanan tersebut kecuali pesanan dibatalkan atau diubah secara tepat sesuai dengan aturan yang berlaku.
6.3 Keterlibatan yang Bertentangan
Seorang pengguna tidak boleh menerima komitmen lain yang mengetahui konflik dengan pesanan Platform yang terkonfirmasi.
Untuk Pemilik tempat partisipasi, ini termasuk mengalokasikan ruang yang telah dipesan secara independen kepada pelanggan lain.
Untuk Animator, Bantuan, dan Asisten, ini termasuk menerima komitmen lain yang mencegah kehadiran di kelas yang telah dikonfirmasi.
6.4 Perubahan Ketersediaan
Di mana keadaan berubah, pengguna harus memperbarui kalender dengan segera.
Jika periode yang sebelumnya tersedia menjadi tidak tersedia, pengguna harus:
- memperbarui kalender;
- menghindari penerimaan pesanan lebih lanjut;
- memberi tahu Platform di mana pesanan yang ada terpengaruh.
7. Pesanan
Pesanan mungkin mengidentifikasi:
- Pembelajar atau Pembelajar;
- Animator;
- Bantuan;
- Asisten;
- tempat partisipasi;
- ruang tempat partisipasi;
- tanggal;
- waktu mulai;
- waktu selesai;
- durasi;
- harga;
- biaya yang berlaku;
- syarat pesanan.
Pesanan menjadi mengikat sesuai dengan status konfirmasi yang ditampilkan oleh Platform.
Pengguna harus memeriksa detail pesanan dengan segera setelah konfirmasi.
8. Waktu dan Lokasi
Pesanan ditampilkan menggunakan tanggal dan waktu lokal yang relevan untuk tempat partisipasi yang sesuai.
Kecuali Platform menyatakan lain, pemesanan tempat partisipasi fisik menggunakan waktu lokal tempat partisipasi di Indonesia.
Pengguna bertanggung jawab untuk memeriksa tanggal, waktu, dan lokasi yang ditampilkan dalam pesanan.
9. Pembatalan dan Perubahan
Pesanan mungkin tunduk pada periode pembatalan dan biaya yang spesifik.
Aturan pembatalan yang berlaku akan ditampilkan atau diintegrasikan ke dalam proses pemesanan.
Di mana peserta atau tempat partisipasi tidak dapat memenuhi pesanan, Platform mungkin:
- mengatur pengganti;
- mengusulkan waktu lain;
- mengusulkan tempat partisipasi lain;
- membatalkan pesanan;
- memberikan pengembalian dana atau kredit di mana berlaku.
Platform tidak menjamin bahwa pengganti akan tersedia.
10. Tidak Hadir dan Keterlambatan
Pengguna diharapkan hadir pada waktu yang telah dipesan.
Tidak hadir atau keterlambatan mungkin mengakibatkan hilangnya sebagian atau seluruh waktu kelas yang dipesan dan mungkin tunduk pada kebijakan pembatalan yang berlaku.
Tidak hadir berulang mungkin mengakibatkan pembatasan pada pesanan di masa depan.
11. Akses Tempat Partisipasi
Kelas fisik berlangsung di tempat partisipasi yang berpartisipasi.
Peserta harus mematuhi aturan tempat partisipasi yang wajar mengenai:
- masuk;
- keamanan;
- jam operasional;
- kapasitas;
- makanan dan minuman;
- merokok;
- kebisingan;
- properti;
- keselamatan.
Tempat partisipasi mungkin menolak akses di mana ada alasan keamanan, keamanan, kapasitas, atau perilaku yang sah.
12. Ruang Tempat Partisipasi dan Kapasitas
Pemilik tempat partisipasi bertanggung jawab untuk menentukan dengan akurat ruang yang ditawarkan melalui Platform dan kapasitas maksimum yang diizinkan.
Pengguna tidak boleh sengaja melebihi kapasitas yang ditetapkan.
Platform mungkin mencegah atau membatalkan pesanan di mana jumlah peserta melebihi kapasitas yang tersedia.
13. Makanan dan Minuman
Makanan dan minuman yang disediakan oleh tempat partisipasi terpisah dari kelas kecuali secara eksplisit termasuk dalam pesanan.
Setiap diskon tempat partisipasi yang diiklankan tunduk pada syarat yang ditentukan oleh tempat partisipasi.
Platform tidak menjamin ketersediaan atau kesesuaian makanan dan minuman yang disediakan oleh tempat partisipasi independen.
14. Pembayaran
Di mana Platform memproses pembayaran, jumlah yang harus dibayar dan biaya yang berlaku akan ditampilkan sebelum konfirmasi di mana praktis.
Pembayaran mungkin diproses oleh penyedia pembayaran pihak ketiga.
Pengguna tidak boleh mencoba menghindari mekanisme pembayaran Platform untuk menghindari biaya Platform yang sah.
Setiap kewajiban pajak Indonesia yang berlaku tetap menjadi tanggung jawab pihak atau entitas yang secara hukum bertanggung jawab atas transaksi relevan.
15. Perlindungan Konsumen
Platform akan menyediakan informasi material mengenai layanan Platform dan pesanan sesuai dengan hukum Indonesia yang berlaku.
Tidak ada bagian dalam Syarat-Syarat ini yang dimaksudkan untuk menghilangkan hak-hak konsumen statutori.
Di mana Platform menyediakan layanan kepada konsumen, kewajiban perlindungan konsumen yang berlaku akan diobservasi.
Di mana layanan disediakan oleh Animator independen atau tempat partisipasi, tanggung jawab pemasok relevan tetap relevan untuk transaksi spesifik.
16. Data Pribadi
Data pribadi akan diproses sesuai dengan Kebijakan Privasi Platform dan hukum perlindungan data pribadi Indonesia yang berlaku, termasuk UU No. 27 Tahun 2022 mengenai Perlindungan Data Pribadi.
Platform mungkin memproses informasi yang diperlukan secara wajar untuk:
- membuat dan mengelola akun;
- mengelola peran;
- mempertahankan kalender;
- membuat dan mengelola pesanan;
- berkomunikasi dengan peserta;
- memproses pembayaran;
- memberikan dukungan pelanggan;
- mempertahankan keamanan;
- mencegah penipuan dan penyalahgunaan;
- mematuhi kewajiban hukum.
Pengguna tidak boleh mendapatkan, menyalin, atau menggunakan informasi pribadi peserta lain untuk tujuan yang tidak sah terkait aktivitas Platform yang sah.
17. Komunikasi Elektronik dan VOIP
Platform mungkin menggunakan email, pesan, VOIP, dan komunikasi elektronik lainnya untuk mengoperasikan layanan.
Pengguna harus menggunakan sistem ini secara sah dan bertanggung jawab.
Pengguna tidak boleh menggunakan komunikasi Platform untuk:
- mengganggu;
- mengancam;
- menipu;
- menyamar;
- mengajak secara tidak sah;
- mendistribusikan materi berbahaya;
- mendapatkan akses tidak sah ke informasi orang lain.
18. Perekaman dan Publikasi
Pengguna tidak boleh merekam, mengulang, mempublikasikan, atau mendistribusikan kelas orang lain, percakapan VOIP, gambar, suara, atau informasi pribadi tanpa izin yang sesuai dan persetujuan hukum yang diperlukan.
Platform mungkin menetapkan aturan terpisah mengenai perekaman yang dibuat untuk pelatihan, penjaminan kualitas, keamanan, atau tujuan lain yang sah.
19. Perlindungan
Platform mungkin memperkenalkan persyaratan tambahan di mana kelas melibatkan anak-anak atau orang lain yang memerlukan perlindungan tambahan.
Pengguna harus mematuhi semua persyaratan perlindungan yang berlaku.
Setiap kecurigaan penyalahgunaan, eksploitasi, gangguan, atau masalah keamanan serius harus dilaporkan segera ke Platform dan, di mana diperlukan, kepada otoritas yang relevan.
20. Perilaku yang Dilarang
Pengguna tidak boleh menggunakan Platform untuk:
- aktivitas ilegal;
- penipuan;
- gangguan;
- diskriminasi;
- eksploitasi seksual;
- penyalahgunaan;
- perdagangan manusia;
- pencucian uang;
- ajakan komersial tidak sah;
- gangguan sengaja terhadap Platform;
- akses tidak sah ke sistem;
- ulasan palsu;
- manipulasi pesanan atau kalender.
21. Hak Kekayaan Intelektual
Perangkat lunak, desain, merek dagang, konten, dan kekayaan intelektual lainnya Platform milik operator Platform atau pemberi lisensi.
Pengguna mempertahankan kepemilikan atas materi yang mereka ciptakan secara independen tetapi memberikan Platform hak-hak terbatas yang diperlukan secara wajar untuk mengoperasikan layanan.
22. Ulasan
Ulasan harus didasarkan pada pengalaman yang otentik.
Pengguna tidak boleh:
- mengirim ulasan palsu;
- membayar atau menawarkan manfaat untuk ulasan menyesatkan;
- mengancam pengguna lain karena ulasan;
- sengaja memanipulasi peringkat.
23. Pembekuan
Platform mungkin membekukan atau membatasi akun di mana diperlukan secara wajar untuk:
- melindungi pengguna;
- melindungi tempat partisipasi;
- menyelidiki kecurigaan penipuan atau penyalahgunaan;
- mencegah penyalahgunaan;
- menegakkan Syarat-Syarat ini;
- mematuhi kewajiban hukum.
Di mana memungkinkan, pengguna yang terkena dampak akan diberitahu tentang alasan tersebut.
24. Penghentian
Seorang pengguna mungkin menutup akun mereka subjek kepada pesanan yang tersisa, kewajiban pembayaran, dan persyaratan penyimpanan rekam hukum.
Platform mungkin menghentikan akun untuk pelanggaran serius atau berulang terhadap Syarat-Syarat ini.
Penghentian tidak secara otomatis membatalkan kewajiban yang timbul sebelum penghentian.
25. Keluhan dan Sengketa
Pengguna harus pertama kali mengajukan keluhan melalui mekanisme dukungan Platform yang ditentukan.
Platform akan berusaha secara wajar untuk menyelesaikan keluhan secara adil dan cepat.
Di mana sengketa tidak dapat diselesaikan secara informal, akan ditangani sesuai dengan hukum Indonesia yang berlaku dan prosedur penyelesaian sengketa yang ditentukan oleh Platform.
26. Hukum yang Mengatur
Syarat-Syarat ini diatur oleh hukum Republik Indonesia.
Setiap hak atau perlindungan wajib yang diberikan oleh hukum Indonesia tetap berlaku terlepas dari bagian lain dari Syarat-Syarat ini.
27. Perubahan
Platform mungkin memperbarui Syarat-Syarat ini.
Perubahan material akan dikomunikasikan melalui Platform atau cara yang sesuai lainnya.
Di mana diperlukan, pengguna mungkin diwajibkan untuk menerima Syarat-Syarat yang diperbarui sebelum terus menggunakan layanan tertentu.
28. Ketidakberlaku
Jika sebagian dari ketentuan ditemukan tidak berlaku atau tidak dapat ditegakkan, ketentuan lainnya akan tetap berlaku sejauh diizinkan oleh hukum.
29. Keseluruhan Perjanjian
Syarat-Syarat Umum ini, Syarat-Syarat Khusus Peran yang berlaku, syarat pesanan yang relevan, dan Kebijakan Privasi membentuk perjanjian mengenai penggunaan Platform oleh pengguna, subjek kepada ketentuan wajib hukum yang berlaku.
30. Penerimaan
Dengan mendaftar atau menggunakan Platform, pengguna mengonfirmasi bahwa mereka telah membaca, memahami, dan setuju dengan Syarat-Syarat Umum Layanan Platform.
